Setting up an email account in Outlook 2016 / Outlook for Office 365

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 or Outlook for Office 365.

If the Mail account is already set up, but giving errors – then contact us on 021 914 7755.

Replace with your domain name

  1. Launch Outlook

  2. Select File on the top left menu bar

  3. Select the Add Account button in the middle of the screen, then Account Settings


  4. Insert your email address

  5. Select Advanced options, then select Let me set up my account manually  > Connect

  6. This temporary screen will display 

  7. This screen will display the various account options – select POP or IMAP

  8. Server Settings: (Note that some versions of Outlook don’t allow you to adjust server settings at this stage. In these cases, complete the account setup and then check your server settings by going to File > Info > Account Settings dropdown > Server Settings).
  9. Click Connect

  10. You will now be prompted for the password

  11. Your setup is complete!

  12. Very important: once your account has been set up, you need to go back and change the folder rooting.

    To do this, go to Select File on the top left menu bar

  13. Select Account Settings, then again Account Settings

  14. Click on your account, then click on Change

  15. In the block for Root Folder Path, type in the word Inbox, then click on Next

  16. Click on Done and Close to finish the update.

  17. Send a test mail and if there are any errors, please contact us on 021 914 7755.