How to set up email in Thunderbird

This guide takes you step-by-step through the process of setting up a new email account in Thunderbird. .

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

♦ Automatic Account configuration

A new email account setup with Thunderbird is quick and easy using Automatic Account configuration. 

However, reasons to rather use Manual Configuration are:

• if you prefer POP, as this automatic configuration defaults to IMAP 

1. Launch Mozilla Thunderbird
2. Choose Create a new account > Email 
   

   

    

3. Choose Skip this and use my existing email
   
   
   

    Mail Account Setup

4. Enter the following details:
   • Your Name (which will appear in the “From” field in your emails)
   • Email address
   • Password  (forgotten passwords can be reset by contacting us at support19@altonsa.co.za)
   • > Continue

   

5. Thunderbird will now automatically check your email settings. Ignore this warning message, tick and choose Done 
   
   
   
6. If your settings are found, then your setup is complete and you can press Done. If your settings are not found, click the Manual config button and continue as below
   

   

   ♦ Manual configuration

   Follow the Automatic configuration above, and then choose Manual config.

7. Ensure that your settings are correct as below (these are the default settings – replacing with your own name and domain).
   • Choose POP or IMAP
     • IMAP: Incoming port 143, Outgoing 587 (as below)
     • POP : Incoming 110, Outgoing 587
   • Ensure that the Username is the full email address.
   • Forgotten passwords can be reset by contacting us at support19@altonsa.co.za
   • SSL is None
   • Authentication is Normal password.

   

8. Click Done. Your email setup is complete.

Email still not working? Contact us at support19@altonsa.co.za