iPhone & iPad mail troubleshooting

This guide will help you fix errors in the setup of an email account on an iPhone or iPad.

Is this a first time set up? Then use our new email setup guide, rather than this iPhone & iPad mail troubleshooting guide.

This guide uses IMAP and No SSL by default.

Replace example.com with your domain name.

1. Select settings on your home screen.

2. Select Mail, Contacts, Calendars from the menu:

3. Select your account

Then

4. Ensure that your Incoming Mail Server settings are correct:

• Host Name starts with mail.
• User Name is the full email address
• Password is correct (forgotten passwords can be requested from support19@altonsa.co.za)

5. Select SMTP

Then

6. Ensure that your Outgoing Mail Server details are correct:

• Host Name starts with smtp.
• User Name is the full email address
• Password is correct
• Use SSL is off
• Authentication is Password
• Server Port is 587

7. Once you have confirmed all your settings are correct, select Done.